FREQUENTLY ASKED QUESTIONS

 

WHAT IS GIVEIT AND HOW DOES IT WORK?

Giveit is the most convenient way to donate your used goods. Using the Giveit app users can donate in as little as 10 seconds. Simply place your items in bags and take a photo of the bags with the app and we come get it. Once submitted the user will receive a text notification confirming the day of pick up (usually within 1 days). If the pick up is other than same day they will also receive a reminder the evening before.

WHERE DO YOU CURRENTLY PICKUP?

Currently we service the Wasatch Front in Utah between Ogden and Santaquin. As we get more users in other areas we can expand there so share with a friend!

HOW LONG WILL IT TAKE FOR MY ITEM TO BE PICKED UP?

As soon as same day extending out to a maximum of 3 business days.

HOW DO I GET SUPPORT?

Please email support@giveithub.com.

HOW DO I SEE A HISTORY OF MY PAST DONATIONS?

When signed into the app on your mobile device click the Settings button (gear icon in the upper right) which will open up a view with your past donations.

CAN I GET A DONATION RECEIPT OR CAN I USE MY DONATION AS A TAX RIGHT OFF?

Yes! At the beginning of the year you will receive a full annual report of all your donations that you made through Giveit.

HOW CAN I CANCEL MY ACCOUNT?

If you no long wish to use Giveit you can simply stop using it. If you would like your account deleted from our system please send an email to support@giveithub.com from the email that is registered to your account.